How do I return an item? What if my order is damaged or wrong? The local freight company will inspect your order while setting up your chairs to ensure there is no damage. However, if the order arrives at your home and you see signs of damage, simply call us and let us know. Most issues such as small abrasions on the leather, malfunctioning electrical parts (LED cups), scratched feet or other small issues can be handled without replacing the entire chair. In the event you have a small issue, Furniture Repair technicians will be contacted and your chairs will be repaired in a timely manner. However, if the chair is damaged beyond repair, we will replace the chair which can take an additional 6-8 weeks. What is your Return/Cancelation Policy? Orders may be canceled within 24 hours of the order date with no penalty. If you choose to cancel your order after that time you may be subject to a restocking fee of 25%. Returns made after 3 days of delivery date will be subject to a 25% restocking fee and buyer will handle all delivery costs. Custom orders cannot be exchanged, canceled or returned. Delivery fees are non-refundable. Please inspect all items upon delivery and if items arrive to your home damaged call us immediately and make note of the damage.